BPO Services

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Hexapent has the expertise and manpower to provide end-to-end call center solutions like Inbound, Outbound, Chat, E-mail and Multi-Channel Digital support across all social media networks. The company also specializes in rendering comprehensive and niche support services for e-commerce via chat, email, and contact centers providing both online and offline support, tracking status, returns and refunds, grievance redressals, logistics, etc.

About Our BPO Services?

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The contact center offerings are unique in their value additions and tower over the rest in the customized IVR solutions that are designed and built based on the in-depth understanding of the client industry, operations, needs and requirements. The IVR is superior in functionality and intuitive to differentiate between support and sales and route the calls accordingly for faster turnaround times, and for high quality and satisfying caller experience.

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Hexapent has been rendering exceptional e-commerce call center solutions and is today a name to reckon with in the industry as a “Reliable and Value Added Service Provider”. It has the capability of taking over the entire operations beginning at General Enquiry, shopping assistance through to returns, logistics and delivery. In addition to Inbound, Outbound calls are also placed to customers for status updates, information gathering, etc.

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There are clearly defined SOP’s for maintaining consistency in the services and call center procedures.
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Practices as detailed in the ISO 9001:2008 model is being followed and carefully implemented to render impeccable quality services to the clients.

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Customers call the helpline for general enquiries, bank related queries, product information, registering complaints, etc. The requisite information is provided and the inbound call opportunity is also used for upselling and Lead Generation as the case maybe.